We would like to take the time to remind you of some of our office policies
OFFICE HOURS: Clinic office hours: 8:00 am until 5:00 pm Monday through Thursday. Closed for lunch from 1 until 2 pm.
APPOINTMENTS: Our office works on a “by appointment” schedule. Courtesy telephone, email, and text message reminders may be sent. However, keeping an appointment is the responsibility of the patient. To change an appointment, 24 hours notice is required. Fifty Dollars ($50.00) is charged for all broken appointment or cancellations without 24 hours’ notice.
EMERGENCIES: Our staff strives to treat “true” dental emergencies with all due haste. We request immediate notice. During office hours, emergencies are worked into the schedule. After hours, the office can be paged using our emergency number: (336) 260-3713. Patients seen outside of normal office hours are charged one hundred dollars ($100) in addition to the fees associated with any treatment provided.
Emergencies often arise from ignoring lingering pain or discomfort. It is advisable to seek treatment by contacting our office before symptoms become an emergency.
PAYMENTS: Payment is required at the time of service. We accept cash, checks, MasterCard, Visa and Discover
As a courtesy to our patients, we will file your insurance claim on the date of service. However deductibles and co-payments are due on the date of treatment. We will attempt to collect insurance claims for 60 days, after which the balance becomes the patient’s responsibility and is due in full. This 60-day period is in effect even with a change in insurance.
Patients with questions concerning their insurance plans, are encouraged to contact their insurance company directly.
Patients must be prepared to pay for their treatment at the time of their appointment in order to be seen that day.
PAST DUE ACCOUNTS: Some accounts will be reported to your county clerk for small business claims action.
ABOUT X-RAYS: Our commitment to our patients is to meet or exceed the standard of care recommended by the American Dental Association (ADA). In accordance with the ADA, we believe that X-rays or radiographs are essential to assuring dental health. Our practitioners, however, prescribe radiographs conservatively to avoid unnecessary exposure. The frequency and type of X-ray is determined upon examination of each patient and assessing his or her individual risk of dental disease.
If you as a patient do not wish to have radiographs taken at least every two years or more often as your dental conditions dictate, we recommend that you seek dental care elsewhere. It is our firm belief that we cannot fulfill our commitment to your dental health without this essential tool. Thank you for your understanding.